Your front of house, after hours
Your front-of-house, after hours.
A polished AI concierge that replies to all inbound messages — via a website chat widget, Instagram DMs, Meta leads and more — in under 60 seconds, qualifies the lead, and books the consultation straight into your diary.
The quiet revenue leak
Your best leads are often the ones that arrive when reception is closed.
A prospective client sees your post at night, sends a DM, and waits. By the time your team opens the inbox the next morning, she may have already booked with the clinic two suburbs over.
Your treatments might be excellent. Your front desk might be excellent. But if enquiries are sitting across Instagram, forms, email and Meta leads, speed becomes the missing piece in your customer journey.
The Beauty Clinic Concierge is built to recover those lost consultations without asking your team to work longer hours.
Industry data suggests inbound enquiries that are not answered within four hours are often lost to a competitor.
Studies show that leads contacted within five minutes of enquiry are around four times more likely to convert than leads waiting over an hour.
Built for clinics with demand
Ideal for busy beauty clinics selling high-value consultations.
This is not a generic chatbot. It is a front-of-house service agent for clinics where every missed consult can mean hundreds or thousands in lost lifetime value.
Cosmetic injectables
Consult-led patient journeys where written pricing, brand names and medical concerns need careful guardrails.
Skin & laser clinics
High-intent enquiries from people comparing treatments, availability and first-visit requirements.
Busy reception teams
Clinics where staff are focused on the patient in front of them and inboxes pile up during peak times.
Multi-channel leads
Instagram DMs, website chat widget, Meta lead ads and email enquiries handled from one consistent concierge flow.
How it works
A concierge that never closes for the night.
The system does three jobs: responds instantly, qualifies carefully, and books the next available consultation while the lead is still warm.
Every lead is seen.
When an enquiry comes through Instagram, your website chat widget, Meta, email or text message, the concierge picks it up immediately, including nights and weekends.
Every reply sounds like you.
The concierge uses your clinic tone, services, pricing rules and escalation logic to ask the right questions without overstepping.
Every booking, in your diary.
It offers live appointment times, books directly into your calendar, and sends an owner SMS as soon as a qualified booking lands.
What you get
The whole concierge, set up for you.
A complete front-of-house automation layer, customised to the way your clinic speaks, sells and books.
60-second replies
Every DM, contact form and lead enquiry answered 24/7, including weekends.
Website chat widget
A branded chat bubble sits on your clinic website — so walk-in web visitors get the same instant concierge experience as Instagram DMs and phone enquiries.
Clinic-trained tone
Custom-trained on your services, style, FAQs, common objections and pricing rules.
Direct booking
Connects with Cliniko, Timely, Phorest, Fresha or Google Calendar so consults appear in your diary.
Compliance guardrails
No injectable prices in writing, no brand names, and medical concerns escalated to a nurse or human team member.
Reporting & notifications
SMS the moment a qualified booking lands, plus weekly reporting on leads handled, response times and estimated revenue recovered.
Beauty-specific guardrails
Polished on the front end. Careful in the background.
The concierge is designed for the realities of cosmetic medicine and beauty services. It can answer operational questions, qualify interest and book consultations — without trying to diagnose, prescribe, recommend a medical treatment or replace clinical judgment.
Human escalation is built in: medical concerns, adverse reactions, pregnancy, complex histories or anything outside your approved rules can be routed to your nurse, owner or reception team.
You also keep control with review mode at launch and a kill switch that can pause the concierge any time.
Launch timeline
From kickoff to live in five business days.
Kickoff
30-minute call. Services, tone, rules and booking flow gathered.
Build & tune
Concierge customised to your clinic, common enquiries and escalation rules.
Calendar & test
Booking connected, edge cases tested and owner notifications configured.
Soft launch
Agent goes live in review mode while conversations are monitored and tuned.
Autopilot
Replying, qualifying, booking and reporting across your channels.
What I need from you
Two short discussions. A few clinic details. That’s it.
Designed to be light-touch for owners.
You do not need to build prompts, write scripts or map automations. I gather the clinic logic, build the concierge, connect the calendar and tune the first conversations.
Savings calculator
How much could slow replies be costing you?
Use conservative assumptions. For illustrative purposes only — the aim is not to model your whole business, just the value of recovering a small number of warm enquiries already coming through your channels.
Based on recovered enquiries that turn into booked treatment clients. At pilot pricing, even one additional treatment can cover the monthly fee.
Investment
Transparent pricing. No lock-in.
Standard rates matched to your clinic size. Plus a pilot package for the first Sydney clinics — with setup waived and monthly rate reduced.
One new patient can cover the month.
A single converted treatment can pay for the concierge several times over. The real upside is recovering the enquiries your team never had time to chase.
Your discounted rate, locked in for life.
Reserved for the first Sydney clinics willing to move quickly and let the concierge prove itself on real enquiries. The pilot rate is your ongoing rate — no lock-in contracts, cancel any time.
Waived entirely
Yours for life · vs $199 standard
Questions owners ask
Simple enough to test. Strong enough to become your new front desk layer.
Does it replace reception?
No. It covers the response gap before reception gets involved. Your team still handles in-clinic experience, complex requests and anything that needs human judgment.
Can it handle injectables enquiries?
Yes, with clinic-approved guardrails. It can book a consultation and answer operational questions, while avoiding injectable prices, brand names and medical recommendations in writing.
What about enquiries that come through our website, not social?
The concierge includes a website chat widget — a branded pop-up on your site that captures and responds to visitors in real time, just like Instagram DMs. So whether a potential client finds you via Google or Instagram, the same concierge picks it up.
What happens with medical concerns?
Those are escalated. You define which concerns go to a nurse, owner or reception team, and the concierge does not attempt to diagnose or provide medical advice.
What booking systems can it connect to?
The pilot offer covers Cliniko, Timely, Phorest, Fresha and Google Calendar. Other systems can usually be supported depending on access and booking workflow.
How quickly can we go live?
The pilot launch plan is five business days from kickoff, with a Day 5 soft launch and tuning across the first live conversations.
Can I pause it?
Yes. The concierge includes a kill switch so you can pause it any time. You can also begin in review mode before allowing it to run fully.
Next step
See how your clinic’s concierge would handle a real enquiry.
Book a 15-minute intro call so we can get to know each other, walk through your current enquiry flow, and see where the concierge could recover missed bookings.
Prefer to start by email?
Send your clinic name, suburb and main booking system. I’ll reply with the next steps and pilot availability.